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If you are looking for help on WinStar Social Casino, please look through the below Frequently Asked Questions. Should you have any queries that are not covered below; you can contact our friendly Customer Services Team at customerservice@winstaronlinegaming.com.
HOW DO I SIGN UP?
It is easy to sign up to WinStar Social Casino, simply visit the registration page, create an account and password by registering with your e-mail address and start having fun!
As a 'Thank You!' for choosing us, we'll offer you 5,000 Virtual credits (Chips) to play your favorite eGAMES and eTABLES games.
IS IT FREE TO JOIN?
Yes. Sign up is absolutely free. Every new player is welcomed with free Virtual Credits (Chips) to play with. You can use your Virtual Credits (Chips) to play the eGAMES and eTABLES on WinStar Social Casino. If you run out of Virtual Credits (Chips) don't worry, if you log back in to your account 24 hours later you will automatically get free Virtual Credits (Chips) added to your account.
If you can't wait 24 hours or would like to add to your Virtual Credits (Chips), you can continue to buy chip packages here.
WHAT ARE VIRTUAL CREDITS (CHIPS)?
Every WinStar Social Casino player has an account which contains Virtual Credits (Chips). These Virtual Credits (Chips) appear as dollars ($) and are used to play the eGAMES on WinStar Social Casino.
HOW DO I GET MORE VIRTUAL CREDITS (CHIPS)?
If you have run out or want to purchase more Virtual Credits (Chips) you can use your credit card, debit card or via your PayPal account to purchase more. All major credit cards are accepted.
CAN I EXCHANGE OR REDEEM MY VIRTUAL CREDITS (CHIPS)?
No. Virtual Credits (Chips) cannot be redeemed or exchanged for money or money's worth at any time. Virtual Credits (Chips) are used to play the eGAMES and eTABLES on WinStar Social Casino for entertainment value only.
HOW CAN I PERSONALIZE MY SOCIAL CASINO ACCOUNT?
Personalize your account by entering your first name, last name and date of birth to receive an additional 5,000 Virtual credits (Chips) for free. To personalize your account, click on your Username and select 'Personalize'. Once you have personalized your account, your name (first name and last name initial) will appear on our Leaderboards and Tournaments.
HOW CAN I LINK MY WINSTAR CLUB PASSPORT CARD TO MY SOCIAL CASINO ACCOUNT?
Link your WinStar Club Passport card to your WinStar Social Casino account by selecting the option 'Link Your Account' during registration, or Link Account if you are logged in. Fill in the information required. You'll receive extra 10,000 Virtual credits (Chips) instantly and you will earn Online Gaming Rewards points as you purchase Virtual Credit (Chips) packages.
For more information on our Online Gaming Rewards, click here
WHAT TYPE OF EGAMES CAN I PLAY?
You can enjoy a wide range of casino eGAMES and eTABLES games. You will also see some familiar eGAMES which are available to play at WinStar World Casino, such as Roaming Reels, Dragon Lines and Total Meltdown.
More eGAMES are being added frequently, so make sure you come back to check out our new eGAME releases.
WHAT ARE XP POINTS AND HOW ARE THEY CALCULATED?
XP points, Experience Points to give them their full name, are earned by playing on any eGAMES on the site. The more you play the faster you earn XP points and the faster you move up the XP Levels. For moving up each level, you will be awarded bonus Virtual credits (Chips) with the value getting progressively larger the higher the level attained. You can also earn XP points for every eGAME you play, so playing all the eGAMES on the site will earn you more XP points.
WHAT BROWSERS DOES THIS WEBSITE SUPPORT?
This site supports the following web browsers:
Windows
• Microsoft® Edge (most recent stable version)
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)
Mac
• Safari® versions 5.x, 6.x and 7.x
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)
If using another browser with this site you may experience reduced functionality of poor performance due to the limitations of that browser. We recommend using the site with the latest version of Google Chrome Browser or Mozilla Firefox web browser.
CAN I PLAY ON A MOBILE PHONE OR TABLET?
Yes. You can visit WinStar Social Casino using a smart phone or a tablet. Download your choice of mobile gaming App from the Google Play Store (for Android devices) or from the Apple iTunes App Store (for iPads & iPhones).
WHAT IF I HAVE LOST MY PASSWORD?
Don't worry. If you can't remember your password you can click here. If you do not receive an email to reset your password, be sure to check your spam folder.
If you are still experiencing difficulties, you can contact one of our friendly Customer Services Team at customerservice@winstaronlinegaming.com.
WHAT IS A LEADERBOARD?
Our leaderboard keeps track of our players with the highest winnings on our eGAMES and eTABLES. We have leaderboards showing the top winners for the day, week and month. The top players receive extra chips depending on their rank
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